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16. Privacy Policy

16.1 limited is committed to preserving the privacy of all visitors to . Please read the following privacy policy to understand how we use and protect the information that you provide to us.

16.2 By registering or placing an order on this site, you consent to the collection, use and transfer of your information under the terms of this policy.


16.3.1 When you visit, register or order products or services on you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from [messages you post to the website and] e-mails or letters you send to us.


16.4.1 Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

16.4.2 In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know.


16.5.1 The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff working outside the UK and third parties including companies within the limited group some of whom are located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf include other types of recipients. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

16.5.2 Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you including. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know.

16.5.3 Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

16.5.4 Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

16.5.5 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.


16.6.1 A 'Cookie' is a small piece of information which we store on your computer. Our system will issue cookies to your computer when you access the site. There are 2 types of cookie:

First Party Cookies; these are our own cookies and are controlled by us

Third Party Cookies; these are set any controlled by other organisations

This site uses First Party Cookies only.

Cookies make it easier for you to log on to and use the site during future visits and all of the cookies we use are essential to the effective operation of the site. Some cookies allow us to monitor website traffic in order to personalise the content of the site for you and to schedule maintenance and downtime. You may set up your computer to reject cookies, if you choose to do this, you may not be able to use certain features on our site, in which case please do call us on 0845 2260350 or e-mail us at and we will deal with your enquiry personally.

First Party Cookies:

Name Purpose
PHPSESSID Saves session information (for example items in basket)
_utma these are first party cookies for Google analytics and track how many times a visitor has been to the site
_utmb / _utmc b - c are a pair and work together to calculate how long a visit takes - b takes a time stamp of when a user enters a site - c takes a time stamp of when the user leaves - b expires at the end of the session - c waits 30mins and then expires
_utmz keeps track of where the visitor came from - what search engine used - what link the user clicked - what key word the user used and where they are in the world


16.7.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.


16.8.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.


16.9.1 Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.


16.10.1 All comments, queries and requests relating to our use of your information are welcomed and should be addressed to include full name, postal and e-mail address and telephone number, as well as the name of a contact person.