Apprenticeship Standard (Level 3) Business Administrator Apprenti-kit
Level 3 (Intermediate/Supervising)

The Level 3 Business Administrator Standard is designed for learners in business administrator roles who are working both independently or as part of a team. The role will involve developing, implementing, maintaining and improving administrative services, demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. They are expected to deliver their responsibilities efficiently and with integrity, show a positive attitude and show initiative, manage priorities and their own time, use problem-solving and decision-making skills and demonstrate the potential for people management responsibilities through mentoring or coaching others. Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors, including small and large businesses in the public, private and charitable sectors. The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers, contributing to the efficiency of the organisation, through support of functional areas, working across teams and resolving issues as requested. 

This Apprenti-kit has been designed to support apprentices taking this standard.


All prices are per unit and are exclusive of VAT and shipping.

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Product overview

The Apprenti-kit workbooks have been written to support the required knowledge, skills and behaviours of the Level 3 Business Administrator Standard. They cover wide-ranging sector-based activities to support and enhance learners' understanding and achievement.

Included in the Apprenti-kit is a welcome booklet designed to give the learner, employer and tutor an understanding of the new apprenticeship standards and the key components of the new apprenticeship framework, advising them on what is required from each of them throughout the apprenticeship journey.

The following modules are included within the kit:

  • the organisation
  • value of their skills
  • stakeholders
  • relevant legislation
  • policies
  • business fundamentals
  • processes
  • external environment factors
  • IT
  • record and document production
  • decision-making
  • interpersonal skills
  • communications
  • quality
  • planning and organisation
  • project management
  • behaviours including personal qualities, managing performance, adaptability, responsibility and professionalism

This Apprenti-kit is also available as an e-kit. For more information, call us on 01302 363277 to speak to a member of the Account Management team, who will be happy to help.

Please note: you will receive your Apprenti-kit(s) within 5 working days of your order being placed.

Product details

There are two versions of this Apprenti-kit available the standard kit which contains the following:

  • Welcome booklet
  • Text and workbooks for modules each module
  • Skills and behaviours activity pack
  • A guide to command verbs
  • End-point assessment support brochure

The Apprenti-kit PLUS which enhances the apprentices experience further and provides additional on-programme support made up of:

  • Health & wellbeing book
  • Safeguarding booklet
  • A choice of 5 e-learning short courses*

*Please note – if you are ordering the Apprenti-kit PLUS you will be contacted by our sales team after you have completed the checkout process, so they can confirm your 5 chosen e-learning modules.

Please choose 5 from the following:

  • Communication
  • Equality & Diversity
  • GDPR
  • Introduction to Fraud and Fraud Prevention
  • Introduction to the Bribery Act
  • Managing Conflict
  • Self-Awareness & Personal Development
  • Team Working