The Level 3 Retail Team Leader Standard is designed for those who guide and coordinate the work of a retail team to complete tasks, and identify and explore opportunities that drive sales, ensuring team members maintain the business’s standards in relation to merchandising, service and promotional activities, and that they are in line with procedures. It is for retail team leaders who provide critical support to managers, delivering exceptional customer service and a positive experience to customers, and who may have to deputise for managers in their absence. It supports retail team leaders to gain the most from their team on a day-to-day basis, ensuring they are fully trained and work effectively and to the best of their abilities.The Apprenti-kit workbooks have been written to support the required knowledge, skills and behaviours of the Level 3 Retail Team Leader Standard. It covers wide-ranging sector-based activities to support and enhance learners' understanding and achievement. Included in the Apprenti-kit is a welcome booklet designed to give the learner, employer and tutor an understanding of the new apprenticeship standards and the key components of the new apprenticeship framework, advising them on what is required from each of them throughout the apprenticeship journey.
This Apprenti-kit has been designed to support apprentices taking this standard.
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