Apprenticeship Standard (Level 5) Operations-Departmental Manager Apprenti-kit
Level 5 (Advanced)

The Level 5 Operations-Departmental Standard is designed for learners who manage teams and/or projects and are responsible for the achievement of operational or departmental goals and objectives as part of the delivery of an organisation’s strategy. These roles can be in the private, public or third sector and in all sizes of organisations. Roles may include operations manager, regional manager, divisional manager, department manager and specialist managers. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

This Apprenti-kit has been designed to support apprentices taking this standard.


All prices are per unit and are exclusive of VAT and shipping.

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Product overview

This Apprenti-kit has been written to support the required knowledge, skills and behaviours of the Level 5 Operations-Departmental Standard. It covers wide-ranging sector-based activities to support and enhance learners' understanding and achievement.

Included in the Apprenti-kit is a welcome booklet designed to give the learner, employer and tutor an understanding of the new apprenticeship standards, advising them on what is required from each of them throughout the apprenticeship journey.

The following modules are included within the kit:

  • operational management
  • project management
  • finance
  • leading people
  • managing people
  • building relationships
  • communication
  • self-awareness
  • management of self
  • decision-making
  • behaviours including taking responsibility, inclusive approach, agile approach and professionalism

The skills and behaviours activity pack, written to support on-programme delivery consists of practical sector-based activities designed to meet the skills and behaviours of the modules referenced above.

The activity pack includes guidance for completing the activities, and presenting reports and findings, and also templates for carrying out practical tasks. It also includes the following:

  • a self-assessment and revision form for each activity
  • full mapping of the activities to the standard
  • a reflection on your learning record
  • a total learning time log to record on and off-the-job hours

This Apprenti-kit is also available as an e-kit. For more information on how you can purchase this kit, call us on 01302 363277 and speak to a member of the Account Management team, who will be happy to help. You can also get in touch by emailing

Please note: you will receive your Apprenti-kit(s) within 5 working days of your order being placed.

Product details

There are two versions of this Apprenti-kit available the standard kit which contains the following:

  • Welcome booklet
  • Text and workbooks for modules each module
  • Skills and behaviours activity pack
  • A guide to command verbs
  • End-point assessment support brochure

The Apprenti-kit PLUS which enhances the apprentices experience further and provides additional on-programme support made up of:

  • Health & wellbeing book
  • Safeguarding booklet
  • A choice of 5 e-learning short courses*

*Please note – if you are ordering the Apprenti-kit PLUS you will be contacted by our sales team after you have completed the checkout process, so they can confirm your 5 chosen e-learning modules.

Please choose 5 from the following:

  • Communication
  • Equality & Diversity
  • GDPR
  • Introduction to Fraud and Fraud Prevention
  • Introduction to the Bribery Act
  • Managing Conflict
  • Self-Awareness & Personal Development
  • Team Working