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Available Formats

Understanding Conflict Management Book

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Conflict Management - Level 2

Understanding Conflict Management

  • Authors: Sean Colsey
  • Pages: 64
  • ISBN: 978-1-909749-30-6
  • Illustrations: Full colour illustrations & photos
  • Format: A4 firmback, gloss finish
  • Published: December 2013, 2nd Edition

Conflict in the workplace is bad for business. It is destructive and detrimental to all stakeholders. It can lead to disengaged employees, unhappy customers and reputational damage.

Unfortunately, from time to time, conflict situations can arise.

Highfield’s Understanding Conflict Management Book outlines the knowledge and skills to reduce the risk of abusive and threatening behaviour occurring within the workplace.

It outlines the steps that can be taken to assess and reduce risk in conflict situations and how to de-escalate conflict in emotive situations.
The content of the book has been written to mirror the Level 2 Award in Conflict Management.

You may also wish to consider the Managing Conflict e-learning Short Course.

Topics covered include:

• communication
• human response in conflict situations
• assessing and reducing the risks in conflict situations
• de-escalating conflict in emotive situations
• good practice following a conflict situation


1 - 9 Copies £7.05
10 - 49 Copies £5.75
50+ Copies £4.20

Please note: All prices are per unit and are exclusive of shipping. Prices quoted are for UK customers only. If you are a centre in the Middle East or Asia please contact your Centre Manager or email customerservices@highfieldinternational.com for further information.

This book has been designed to directly support a Conflict Management Training Programme that will help learners develop their skills and confidence when dealing with conflict.

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Update added in August 2014

Addendum - Key Task 4

It has been brought to our attention that Key Task 4 in the current version of Understanding Conflict Management is incorrect. Therefore we have provided an Addendum to the book, which can be downloaded and then printed off to include in the 2nd edition.