Highfield - Training and Training Materials

The UK and Middle East’s leading supplier of compliance, work-based learning and apprenticeship training materials.

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Apprenticeship Standard Level 5 Operations-Departmental Manager

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Apprenticeships - New Standards

The Level 5 Operations-Departmental Standard is designed for learners who manage teams and/or projects and are responsible for the achievement of operational or departmental goals and objectives as part of the delivery of an organisation’s strategy. These roles can be in the private, public or third sector and in all sizes of organisations. Roles may include operations manager, regional manager, divisional manager, department manager and specialist managers. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

This Apprenti-kit has been written to support the required knowledge, skills and behaviours of the Level 5 Operations-Departmental Standard. It covers wide-ranging sector-based activities to support and enhance learners' understanding and achievement.

Included in the Apprenti-kit is a welcome booklet designed to give the learner, employer and tutor an understanding of the new apprenticeship standards, advising them on what is required from each of them throughout the apprenticeship journey.

There are two versions of this Apprenti-kit available the standard kit which contains the following:

  • Welcome booklet
  • Textbook and workbooks for modules each module
  • Skills and behaviours activity pack
  • A guide to command verbs
  • End-point assessment support brochure

The Apprenti-kit PLUS which enhances the apprentices experience further and provides additional on-programme support made up of:

  • Health & wellbeing book
  • Safeguarding booklet
  • A choice of 5 e-learning short courses*

*Please note – if you are ordering the Apprenti-kit PLUS you should insert your 5 chosen modules in the special instruction box before completing the checkout process.
Please choose 5 from the following – Communication, Equality & Diversity, GDPR, Introduction to Fraud and Fraud Prevention, Introduction to the Bribery Act, Managing Conflict, Self-Awareness & Personal Development, Team Working.

  • The following modules are included within the kit:
  • operational management
  • project management
  • finance
  • leading people
  • managing people
  • building relationships
  • communication
  • self-awareness
  • management of self
  • decision-making
  • behaviours including taking responsibility, inclusive approach, agile approach and professionalism

The skills and behaviours activity pack, written to support on-programme delivery consists of practical sector-based activities designed to meet the skills and behaviours of the modules referenced above.

The activity pack includes guidance for completing the activities, and presenting reports and findings, and also templates for carrying out practical tasks. It also includes the following:

  • a self-assessment and revision form for each activity
  • full mapping of the activities to the standard
  • a reflection on your learning record
  • a total learning time log to record on and off-the-job hours

This Apprenti-kit is also available as an e-kit (please note that e-kits are subject to VAT). For more information on how you can purchase this kit, call us on 0845 226 0350/01302 363277 and speak to a member of the Account Management team, who will be happy to help. You can also get in touch by emailing sales@highfield.co.uk.

Please note: you will receive your Apprenti-kit(s) within 5 working days of your order being placed.


Level 5 Operations-Departmental Manager Apprenti-kit £50.00
Level 5 Operations-Departmental Manager Apprenti-kit PLUS £70.00

Please note: All prices are per pack and are exclusive of shipping.

Highfield’s Apprenti-kits support learners through a number of different delivery models whether it’s direct delivery, distance learning or a blended delivery model.

It should be used to support the
Level 5 Operations Departmental Manager Standard.

Plus, if you use e-portfolio, this Apprenti-kit is available as an e-kit (please note that e-kits are subject to VAT).

For more information, call us on 0845 226 0350/01302 363277 to speak to a member of the Account Management team who will be happy to help.