Highfield - Training and Training Materials

The UK and Middle East’s leading supplier of compliance, work-based learning and apprenticeship training materials.

Contact: 0845 2260350 / 01302 363277

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If you would like to speak directly with a Highfield representative please call 0845 2260350.

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Apprenticeship Standard Level 3 Cabin Crew

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Apprenticeships - New Standards

The Level 3 Cabin Crew Standard is designed for apprentices who are in cabin crew member roles for commercial organisations, working on large aircraft with large numbers of customers or smaller aircraft with small groups of customers. Apprentices may also work in roles as part of the armed forces or in providing services for royalty, ministers or other dignitaries. The primary role of a cabin crew worker is to ensure customers’ safety and provide excellent customer service throughout the flight. They will be trained to deal with security and emergency situations and administering first aid. Cabin crew members must be able to adapt to and accommodate the needs of customers, including nervous customers, individuals with children and those with dietary and medical requirements.

This Apprenti-kit has been written to support the required knowledge, skills and behaviours of the Level 3 Cabin Crew Standard. It covers wide-ranging, sector-based activities to support and enhance learners' understanding and achievement.
Included in the Apprenti-kit is a welcome booklet designed to give the learner, employer and tutor an understanding of the new apprenticeship standards, advising them on what is required from each of them throughout the apprenticeship journey.

The topics covered in the welcome booklet are as follows:
• roles and responsibilities within the new apprenticeship framework
• new apprenticeship standards explained
• initial assessment
• on-programme training
• gateway
end-point assessment and grading
• learner evaluation/reflection
• progression/next steps

There are two versions of this Apprenti-kit available the standard kit which contains the following:

  • Welcome booklet
  • Textbook and workbooks for modules each module
  • Skills and behaviours activity pack
  • A guide to command verbs
  • End-point assessment support brochure

The Apprenti-kit PLUS which enhances the apprentices experience further and provides additional on-programme support made up of:

  • Health & wellbeing book
  • Safeguarding booklet
  • A choice of 5 e-learning short courses*

*Please note – if you are ordering the Apprenti-kit PLUS you should insert your 5 chosen modules in the special instruction box before completing the checkout process. Please choose 5 from the following – Communication, Equality & Diversity, GDPR, Introduction to Fraud and Fraud Prevention, Introduction to the Bribery Act, Managing Conflict, Self-Awareness & Personal Development, Team Working.

The following modules are included within the kit:
• pre-flight
• in-flight
• post-flight
• compliance and legislation
• health, safety and wellbeing
• organisation
• commerciality
• cockpit resource management (CRM)/human resources
• behaviours
• a guide to the end-point assessment 

This Apprenti-kit is also available as an e-kit (please note that e-kits are subject to VAT). For more information on how you can purchase this kit, call us on 0845 226 0350/01302 363277 and speak to a member of the Account Management, who will be happy to help. You can also get in touch by emailing sales@highfield.co.uk.

Please note: you will receive your Apprenti-kit(s) within 5 working days of your order being placed.


Level 3 Cabin Crew Apprenti-Kit £45.00
Level 3 Cabin Crew Apprenti-Kit PLUS £65.00

Please note: All prices are per pack and are exclusive of shipping.

 Highfield’s Apprenti-kits support learners through a number of different delivery models whether it’s direct delivery, distance learning or a blended delivery model.

It should be used to support the Level 3 Cabin Crew Aprrenticeship Standard.

Plus, if you use e-portfolio, this Apprenti-kit is available as an e-kit (please note that e-kits are subject to VAT).

For more information, call us on 0845 226 0350/01302 363277 to speak to a member of the Account Management team who will be happy to help.