Level 2 Customer Service Training Presentation
Level 2 (Foundation)

As one of our four core values, ‘service’ is a subject we’re passionate about at Highfield. We realise the difference that customer service training can make to a business. This presentation is designed to engage learners taking a customer service course through stimulating group exercises and class questions. 

This product is provided as a digital download and upon purchase we will contact you regarding download instructions. You will receive your digital copy within one working day of your purchase being made.


All prices are per unit and are exclusive of VAT and shipping.

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Product overview

This training presentation is suitable for use alongside internal or corporate training, and can equally be used to deliver classroom learning, as it covers all the indicative content of the qualification.

Topics covered by this presentation include:

  • the principles of customer service
  • how customers’ needs and expectations are formed
  • interpersonal skills and appropriate behaviour
  • responding to customers' problems or complaints

For a complete customer service training solution we recommend using this presentation alongside the Customer Service Handbook.

The Highfield Promise: Our tutor packs come with a 12-month Highfield promise, meaning if we update our tutor packs within 12 months of your purchase, we will send you the updated presentation absolutely free upon request.

Product details
  • Title: Level 2 Customer Service Training Presentation 
  • Format: Digital Download