Level 2 Understanding Conflict Management Training Presentation
Level 2 (Foundation)

Do your staff know how to effectively resolve a conflict situation? Are they equipped with the skills to de-escalate an emotive situation and feel empowered to make the right choice?

This training presentation can be used by trainers and employers delivering a level 2 award in conflict management training course, or to provide relevant knowledge and skills in internal conflict management training sessions.

This product is provided as a digital download and upon purchase we will contact you regarding download instructions. You will receive your digital copy within one working day of your purchase being made.


All prices are per unit and are exclusive of VAT and shipping.

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Product overview

The Level 2 Understanding Conflict Management Training Presentation is an engaging resource for trainers. It is fully interactive and customisable, and is packed full of engaging imagery and illustrations. Group exercises and class questions encourage learners’ engagement.

Topics covered include:

  • communicate to solve problems and reduce potential for conflict
  • assess and reduce risks in conflict situation(s)
  • de-escalate conflict in emotive situations
  • use good practice after conflict situations and the key factors that influence human responses in conflict situations

The Highfield Promise: Our training presentation come with a 12-month Highfield promise, meaning if we update our training presentations within 12 months of your purchase, we will send you the updated presentation absolutely free upon request.

Product details
  • Title: Level 2 Understanding Conflict Management Training Presentation
  • Author: Chris Davies
  • Format: Digital Download
  • Published: 2nd Edition, July 2018



Product updates
PDF icon June 2018239.42 KB