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New - Apprenticeship Standard (Level 3) Retail Team Leader Apprenti-kit
Level 3 (Intermediate/Supervising)

The Level 3 Retail Team Leader Apprenticeship Standard is designed for apprentices who guide and coordinate the work of a retail team to complete tasks and identify and explore opportunities that drive sales, ensuring team members maintain the business’s standards in relation to merchandising, service and promotional activities, and that they are in line with procedures. It is for retail team leaders who provide critical support to managers, delivering exceptional customer service and a positive experience to customers, and who may have to deputise for managers in their absence. It helps retail team leaders gain the most from their team on a day-to-day basis, ensuring they are fully trained and work effectively and to the best of their abilities.

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Product overview

This Apprenti-kit has been written to support the required knowledge, skills and behaviours of the Level 3 Retail Team Leader Apprenticeship Standard. It covers wide-ranging, sector-based activities to support and enhance learners' understanding and achievement.

Included in the Apprenti-kit is a welcome booklet, designed to give the learner, employer and tutor an understanding of the apprenticeship standards, advising them of what is required from each of them throughout the apprenticeship journey.

The topics covered in the welcome booklet are as follows:

  • roles and responsibilities within the new apprenticeship framework
  • the new apprenticeship standards explained
  • initial assessment
  • on-programme training
  • gateway
  • end-point assessment and grading
  • learner evaluation/reflection
  • progression/next steps

The kit also includes a guide to end-point assessment and both a textbook and workbook for each of the mandatory knowledge, skills and behaviours modules, as well as for the required behaviours for this standard.

The modules included within the kit are listed below.

  • Financial
  • Communication
  • Merchandising
  • Stock
  • Developing self and others
  • Team performance
  • Legal and governance
  • Diversity
  • Customer
  • Leadership
  • Marketing
  • Product and service and technology
  • Business and sales and promotion
Product details

There are two versions of this Apprenti-kit available the standard kit which contains the following:

  • Welcome booklet
  • Text and workbooks for modules each module
  • Skills and behaviours activity pack
  • A guide to command verbs
  • End-point assessment support brochure

The Apprenti-kit PLUS which enhances the apprentices experience further and provides additional on-programme support made up of:

  • Health & wellbeing book
  • Safeguarding booklet
  • A choice of 5 e-learning short courses*

*Please note – if you are ordering the Apprenti-kit PLUS you will be contacted by our sales team after you have completed the checkout process, so they can confirm your 5 chosen e-learning modules.

Please choose 5 from the following:

  • Communication
  • Equality & Diversity
  • GDPR
  • Introduction to Fraud and Fraud Prevention
  • Introduction to the Bribery Act
  • Managing Conflict
  • Self-Awareness & Personal Development
  • Team Working
Recommended use

This Apprenti-kit is the ideal learner resource to support the on-programme phase of the Level 3 Retail Team Leader apprenticeship standard. 

It is also useful for learners studying to achieve the Highfield Level 3 Diploma in Retail Team Leading (RQF).